E-commerce Operations Executive
Also advertised as: Digital Retail Executive, E-commerce Operations Executive, Ecommerce Assistant, Ecommerce Coordinator, Online Operations Assistant, Online Trading Executive
Keeps online stores running smoothly, from product listings to order fulfilment.
What the job involves
E-commerce operations executives manage the day-to-day running of online shops, including uploading products, fixing website errors and coordinating with warehouses to get orders out on time. You work closely with marketing and customer service teams to resolve issues quickly. It suits people who like a mix of technical detail and retail commerce.
Typical responsibilities
- Upload and update product listings
- Monitor website performance and fix errors
- Coordinate order fulfilment with warehouses
- Support online sales promotions and campaigns
- Report on website traffic and conversion
Common employers
- Online retailers
- Fashion brands
- Supermarkets
- Consumer goods companies
- Marketplaces
Pay, hours and working environment
Typical pay
£21,000 – £25,000 a year
With experience
£28,000 – £36,000 a year
Typical hours
37.5 hours, office or hybrid
Working environment
Office based, screen heavy
Remote working
hybrid
Demand for this work
high
Pay ranges are indicative guidance drawn from advertised UK vacancies and published careers information. They are not an offer, and actual pay varies by employer, location and experience.
Skills and qualifications
Core skills
- Content management systems
- Attention to detail
- Basic data analysis
- Project coordination
- Customer focus
Transferable skills you may already have
- Online shopping familiarity
- Spreadsheet skills
- Working to deadlines
Requirements employers ask for
- Content management systems
- Attention to detail
- Basic data analysis
- Project coordination
- Customer focus
- GCSEs including maths and English
Useful but not essential
- Online shopping familiarity
- Spreadsheet skills
- Working to deadlines
- Degree in business, marketing or digital
- Experience with e-commerce platforms such as Shopify
Helpful qualifications
- Degree in business, marketing or digital
- Experience with e-commerce platforms such as Shopify
Ways into this career
A degree is only one route. Where an apprenticeship, work-experience or qualification route exists, it is listed here alongside the academic option.
Apprenticeships and work-based routes
- Digital Marketer (Level 3)
- Business Administrator (Level 3)
Degree and college routes
- Related subject: Business studies
- Related subject: Digital marketing
- Related subject: IT
Where this career can lead
next
E-commerce Manager
next
Digital Trading Manager
next
Head of Online
The good parts and the hard parts
What people enjoy
- Growing area of retail
- Transferable digital skills
- Variety of tasks day to day
What people find hard
- Can be reactive when things break
- Busy peaks around sales events
Common questions
- Do you need a degree to become a e-commerce operations executive?
- No. As well as degree routes, this career can be entered through an apprenticeship or by building experience and qualifications on the job. preferred
- How much does a e-commerce operations executive earn in the UK?
- Typical advertised pay runs from £21,000 to £25,000 a year, rising towards £36,000 with experience. Figures are indicative guidance rather than an offer.
- What skills transfer into this career?
- Skills that transfer well include Online shopping familiarity, Spreadsheet skills, Working to deadlines.
Related careers
Store Manager
Runs a shop: sales, stock, standards, staffing and profit.
Retail Assistant
Serves customers, replenishes stock and keeps the shop floor right.
Customer Service Adviser
Helps customers by phone, email and chat, resolving problems and account queries.
Hairdresser
Cuts, colours and styles hair, and builds a loyal client base.
Beauty Therapist
Provides treatments such as facials, waxing, nails and massage.
Visual Merchandiser
Designs shop window and in-store displays to attract shoppers and boost sales.
Where this information comes from
- National Careers Service
- Institute for Apprenticeships
Last reviewed 14 September 2026.
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