Resources

Straight career advice, written for real jobs.

8 practical guides on writing up your experience, evidencing your skills, preparing for interviews and asking for a step up.

CV Advice

How to describe retail experience on your CV
A practical guide to writing up retail experience on a CV, with weak-versus-strong examples for assistants, supervisors and duty managers.
11 min read · Recommended tool: CV Builder
Read the guide: How to describe retail experience on your CV
Duty manager CV examples that demonstrate real responsibility
A practical guide with duty manager CV examples covering profile writing, shift leadership, compliance, health and safety, KPI delivery and full CV structure, built for UK retail, hospitality and logistics settings.
12 min read · Recommended tool: CV Builder
Read the guide: Duty manager CV examples that demonstrate real responsibility
How to quantify your workplace achievements honestly
A practical guide to finding and using real numbers on your CV, covering team size, customers served, training, time saved and what to do when you don't have exact figures.
9 min read · Recommended tool: Achievement Builder
Read the guide: How to quantify your workplace achievements honestly

Customer-service STAR interview examples
Full model STAR answers for the customer-service questions interviewers ask most, with a framework to adapt them to your own experience.
11 min read · Recommended tool: STAR Interview Builder
Read the guide: Customer-service STAR interview examples

How to move into your first management role
A practical guide to moving into management without a management job title, covering how to act like a manager now, build evidence of leadership, and present it convincingly for your first promotion.
11 min read · Recommended tool: Career Passport
Read the guide: How to move into your first management role

How to ask for a promotion with evidence
How to recognise when you're ready, build your evidence, request the meeting, and make the case for a promotion with a realistic script.
12 min read · Recommended tool: Promotion Pack
Read the guide: How to ask for a promotion with evidence

Transferable skills you gain from hospitality
Hospitality work builds skills that transfer well beyond bars, restaurants and hotels. Here's how to identify and describe them.
12 min read · Recommended tool: Career Explorer
Read the guide: Transferable skills you gain from hospitality
How to demonstrate leadership without a management title
A practical guide to identifying leadership you've already shown at work, university or through volunteering, and turning it into clear CV and interview evidence.
10 min read · Recommended tool: Skills Evidence Map
Read the guide: How to demonstrate leadership without a management title