Contact and support
We would rather hear from you than lose you.
Send us a message using the form below. We aim to reply within two working days.
Fill in the form and your message reaches the support team directly. Tell us whether it is about your account, billing or your data and we will point it to the right person.
Send us a message
We aim to reply within two working days. Please do not include payment card details.
Common questions
You may not need to email at all.
- I cannot sign in
- Use the 'Forgotten your password' link on the sign-in page. If the reset email does not arrive within a few minutes, check your junk folder.
- I want to delete my account
- You can request deletion from your privacy settings once signed in. Deletion removes your achievements, documents and uploaded evidence.
- I want a copy of my information
- Your privacy settings include an export of everything you have recorded.
- Something is wrong with a payment
- Send us a message using the form on this page, including the date and amount, and we will look into it.
Looking for how the platform works? Read how it works.